Returns & Satisfaction Guarantee
Every piece we make is printed and assembled by hand, right here in Lakeland, FL. We take quality seriously — but if something arrives damaged, defective, or not as described, we want to make it right.
What we cover:
- Items damaged in shipping
- Defective prints (layer shifting, incomplete pieces, broken parts on arrival)
- Wrong item sent
How to reach us:
Email us at support@greyman.co within 14 days of delivery with a photo of the issue. We'll send a replacement or issue a refund — your call.
What we can't accept returns on:
Because our pieces are made to order, we can't accept returns for change of mind or buyer's remorse. Please review photos, colors, and descriptions carefully before ordering. If you have a question before you buy, just ask — we're happy to help.
Custom orders:
Custom commissions are non-refundable once production begins, but we'll always communicate with you through the process and won't start without your approval.
The short version: We're a small operation run by a real person who loves this stuff as much as you do. If something's wrong, reach out — we'll sort it out.